Should you be dissatisfied or have complaints about our services, it will be helpful to discuss this with us. Only then can we attempt to resolve the issue. In addition it will aid us to review our services and possibly improve them.
If you have trouble expressing your complaint or we fail to resolve the problem,
You can seek assistance from a CBKZ complaints officer. A complaints officer is neutral. They will hear your complaint without passing judgment. This step in resolving your complaint can be seen as mediation. The CBKZ complaints officer can be contacted by visiting www.klachtverloskunde.nl
If your complaint remains unsolved, you can submit it to the Geschilleninstantie Verloskunde. This committee is authorized to make a binding decision for both parties. You can find more information on www.geschilleninstantieverloskunde.nl